Automatically authenticate the customer and the reasons for the transaction - before connecting with an agent.



  • Channels like chat are hard to secure, so it's easy to impersonate a user. 

  • Trying to focus on who an agent is chatting with - and hoping the channel doesn't get hijacked - results in poor security and a poor client experience. 


  • With the Authoriti Permission Code Smart PIN, the customer provides a secure, one-time PIN to authorize the action they want to take.

  • Instead of the "who," a registered user can generate a unique PIN that confirms the "what" and securely authorizes the action."

  • When an agent receives a Smart PIN, they can quickly and easily check it to make sure it came from the real customer, and that it authorizes the exact activity. 

  • If a Permission Code is ever intercepted by someone else, it can only be used to perform the transaction that the real customer wants.



  • Customers seeking assistance are regularly irritated by layers of automated system prompts.

  • Call centers re-authenticate customers with high-friction PII and KBA data that is insecure and potentially exposed.

  • Data collected for call analytics (e.g. call purpose) is usually entered manually by the agent, wasting valuable time and creating the potential for error and bias.


  • With the Authoriti Permission Code Smart PIN, agents can automatically determine if callers are authorized and determine why they're calling -- all before connecting, and without annoying menus and KBAs.

  • As shown below, agents know the caller and the reason(s) for his/her call before connecting.

  • Calls can be pre-routed based on the call purpose, eliminating complaints about post-connection transfers.

  • Customers no longer have to contend with layers of IVR challenges.

  • Agents don’t need to further challenge customers to prove their identity, reducing unnecessary exposure of customer PII data to call center employees. 

  • Data regarding the reason(s) for the call is automatically captured for analytics, providing high quality data without post call handling.

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The Authoriti Network was founded in 2017 to create new ways of preventing identity theft, fraud, and misuse of data.  Our founders have significant leadership experience dealing with InfoSec at-scale in the world's leading financial institutions.  Authoriti develops the Permission Code® platform, which uses customer-originated Smart PINs to give businesses the confidence that every transaction is authorized.      



Copyright © 2018-2020, The Authoriti Network, Inc. All rights reserved.
The Authoriti logo and the Permission Code® platform are registered trademarks of The Authoriti Network. Empowering Transaction Security™, Eliminate Friction and Fraud™, Frictionless Security. Delivered.™
and the Authoriti "A" mark are trademarks of The Authoriti Network.


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