Automatically authenticate the customer and the reasons for the transaction - before connecting with an agent.

CHAT SYSTEMS

Problem:

  • Channels like chat are hard to secure, so it's easy to impersonate a user. 

  • Trying to focus on who an agent is chatting with - and hoping the channel doesn't get hijacked - results in poor security and a poor client experience. 


Solution:

  • With the Authoriti Permission Code Smart PIN, the customer provides a secure, one-time PIN to authorize the action they want to take.

  • Instead of the "who," a registered user can generate a unique PIN that confirms the "what" and securely authorizes the action."

  • When an agent receives a Smart PIN, they can quickly and easily check it to make sure it came from the real customer, and that it authorizes the exact activity. 

  • If a Permission Code is ever intercepted by someone else, it can only be used to perform the transaction that the real customer wants.

CALL CENTERS

Problem:

  • Customers seeking assistance are regularly irritated by layers of automated system prompts.

  • Call centers re-authenticate customers with high-friction PII and KBA data that is insecure and potentially exposed.

  • Data collected for call analytics (e.g. call purpose) is usually entered manually by the agent, wasting valuable time and creating the potential for error and bias.

Solution:

  • With the Authoriti Permission Code Smart PIN, agents can automatically determine if callers are authorized and determine why they're calling -- all before connecting, and without annoying menus and KBAs.

  • As shown below, agents know the caller and the reason(s) for his/her call before connecting.

  • Calls can be pre-routed based on the call purpose, eliminating complaints about post-connection transfers.

  • Customers no longer have to contend with layers of IVR challenges.

  • Agents don’t need to further challenge customers to prove their identity, reducing unnecessary exposure of customer PII data to call center employees. 

  • Data regarding the reason(s) for the call is automatically captured for analytics, providing high quality data without post call handling.

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ABOUT US

 

The Authoriti Network was founded in 2017 to create new ways of preventing identity theft, fraud, and misuse of data.  Our founders have significant leadership experience dealing with InfoSec at-scale in the world's leading financial institutions.  Authoriti develops the Permission Code® platform, which uses customer-originated Smart PINs to give businesses the confidence that every transaction is authorized.      

 

 

Copyright © 2018-2020, The Authoriti Network, Inc. All rights reserved.
The Authoriti logo and the Permission Code® platform are registered trademarks of The Authoriti Network. Empowering Transaction Security™, Eliminate Friction and Fraud™, Frictionless Security. Delivered.™
and the Authoriti "A" mark are trademarks of The Authoriti Network.

 

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